Effective date: September 21, 2026
Scope
This policy covers this company website (flipbm.com), which does not accept orders, and customer information we receive in connection with orders placed on our separate online store websites. Each store website may also display its own privacy notice; where it does, that notice applies to that store's checkout. [Store-specific checkout and payment-processor details pending — to be supplied by the administrator.]
Information We Collect
Through this website's contact form: name, company name, email, telephone number, store website (if provided), inquiry type, and message. In connection with store orders: name, contact details, delivery address, order details, and communications with us. Payment card details are handled by the store's payment processor; we do not ask for full card numbers by email or through this form.
Our systems may also receive technical information such as browser type, device information, timestamps, and essential cookie data. We store a one-way hash of the source IP for form security and rate limiting rather than the IP itself.
How We Use Information
- Respond to inquiries and provide customer support.
- Process orders, coordinate fulfillment and delivery, and handle returns and refunds.
- Prevent fraud, spam, and misuse.
- Maintain business records and meet legal obligations.
Sharing
We share information only as needed to operate, for example with suppliers and carriers to deliver orders, payment processors to complete transactions, and service providers that host our systems. We do not sell personal information. We may disclose information when legally required or in connection with a business reorganization.
Retention and Security
We use reasonable administrative and technical safeguards. No online system can be guaranteed completely secure. Information is retained as reasonably needed for the purposes described, recordkeeping, dispute resolution, and legal obligations. [Specific retention periods pending administrator confirmation.]
Your Choices
You may request access, correction, or deletion of personal information, subject to identity verification and applicable legal exceptions. You may decline optional cookies. Promotional emails, if sent, will include an opt-out method.
Children
Our websites are not directed to children under 13, and we do not knowingly collect their personal information.
Changes
We may update this policy to reflect operational or legal changes. Updates will be reflected on this page with a revised effective date.
Contact Us
Questions about this policy may be sent to info@flipbm.com, by telephone at +1 (315) 355-6974, or by mail to 1209 MOUNTAIN ROAD PL NE 6642 ALBUQUERQUE NM 87110. Support is available Monday to Friday, 9:00 AM–6:00 PM (US Mountain Time).