Effective date: September 21, 2026
Important Notice
This policy applies to products purchased from our separate online store websites; this company website does not accept orders. The standard return period, return address, restocking terms, and any return-shipping responsibility are pending administrator confirmation. Product-specific terms presented at purchase may apply. Please contact us before returning any item.
Product Return Requests
To request a return, email us with your order number, the item involved, the reason for the request, and supporting photographs if the item arrived damaged or incorrect. We will review eligibility and provide instructions. Do not send a return to the business mailing address unless we specifically authorize that destination.
Damaged, Incorrect, or Missing Items
Contact us promptly after delivery with the order number and available evidence. We will review the issue and coordinate with the applicable supplier or fulfillment provider. Resolution depends on the order facts and applicable rights.
Refund Processing
Approved refunds are generally issued to the original payment method. The time required for a financial institution to post an approved refund is outside our control. Our internal refund-processing timeframe is pending administrator confirmation.
Non-Returnable Items
A definitive list of non-returnable product categories is pending administrator confirmation. Restrictions required by hygiene, safety, customization, final-sale labeling, or law may apply and should be disclosed with the product or return instructions.
Charge Concerns
Please contact us first so we can investigate an unrecognized charge or order issue. This does not limit any rights available under applicable law or through your payment provider.
Contact Us
Questions about this policy may be sent to info@flipbm.com, by telephone at +1 (315) 355-6974, or by mail to 1209 MOUNTAIN ROAD PL NE 6642 ALBUQUERQUE NM 87110. Support is available Monday to Friday, 9:00 AM–6:00 PM (US Mountain Time).